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27th August 20

Noreen's NDIS Story - making things as easy as possible when life has other ideas

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Noreen is one of WCIG's NDIS participants. She lives with an obstructive lung disease characterised by long-term breathing problems and poor airflow. Unfortunately, it only worsens over time. Due to this, is was critical that Noreen's NDIS team work with her efficiently and effectively right from the start of her WCIG journey to make the most of her plan and ease as much of the NDIS process as possible.


Noreen is palliative and has a six-month plan. She has had to come to grips with the fact that everyday activities such as personal care, walking and other simple actions others take for granted will become increasingly difficult or impossible. The WCIG team acted swiftly and put together a internal network of a Support Coordinator, a Support Worker and a Plan Manager. These three people work together to ensure things run as smoothly and as possible in line with Noreen’s NDIS plan.

Noreen was clear on what she needed help with. These supports included personal care, gardening, domestic cleaning and regular psychology sessions. Noreen’s Support Coordinator assisted the psychologist to understand everything they needed to know about the NDIS, which was important to ensure Noreen could continue to see her preferred health professional. Staying with this psychologist gives Noreen comfort, familiarity and continuity.

Noreen is now also linked into a meals service that delivers 10 dinners to her a fortnight so she can have five nutritious and delicious dinners each week, reducing the burden of preparing food. Her Support Worker meets with her weekly for a coffee and chat, reducing her isolation – especially in a time where her family are unable to visit her. To assist with getting around outside the house, Noreen has had her mobility scooter repaired using her NDIS funds and is linked into a Plan Manager that takes over the care of all of the invoices. She also has an Occupational Therapist on board to help determine what Noreen needs to improve her quality of life, which could include things such as assistive technology or routine setting.

All of these supports complement other mainstream supports in Noreen’s life; like her her palliative care case manager at the hospital and her grocery shopping service from a local church. Noreen’s Support Coordinator keeps in touch with all of these services and any other supports that are relevant to maintaining Noreen’s wellbeing to ensure everything is working as it should for her benefit.

If Noreen is ever unsure of anything, her Support Coordinator is within easy reach, and they can work on a solution together; “It’s a great feeling to know that Noreen has supports in place that can give her peace of mind while she is dealing with her disability.” – Noreen’s Support Coordinator.

Image – Pixabay

*Noreen’s story was edited and published with permission



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